ROC Cabinetry offers lifetime warranty to the original purchaser for all cabinet hardware such as door hinges and the drawer glides. All cabinetry will be free from defects in materials under normal use and service for one year. This warranty is not transferable and only applicable to product used for residential purposes. Representatives of ROC Cabinetry do not have the authority to change or enlarge this warranty.
This warranty does not cover normal wear and tear, damage or defects caused by accidents, acts of God, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling/storage, environmental conditions, nor any labor expenses.
ROC Cabinetry has the option to choose to repair or replace with a functionally equivalent product. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of ROC Cabinetry, but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.
The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. This warranty does not cover the environmental factors, including but not limited to artificial/natural light, moisture, cleaners, smoke, etc., may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. Low moisture can cause joints to open.
Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, or may have variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes. It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.
This warranty is valid only in the United States of America and is not transferable. To the extent permit by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights; you may have other rights which vary from state to state.
To exercise this warranty, please contact the ROC Cabinetry supplier from whom you purchased the product. Report, in writing, along with pictures of defects. Please include proof of purchase as well. All the claims should be reported to our email: firstname.lastname@example.org
Please allow 24-48 hours to process the claim and have a decision on it.